Australia time is three hours earlier than China, and the customer were elderly, and in consideration of the workers working hard in the 40-degrees high temperature workshop in Australia’s summer, I urged our technicians to help solve this problem, although it’s a small order of few hundred dollars, I think good service to our customers can not be ignored.
As Christmas is approaching, and this customer wanted to receive the goods once the Christmas over. But one of the accessories needs half a month for normal delivery. In order to save delivery time, I searched others to supersede. Fortunately, I found the substitute spot goods. After a long time consultation, we finally chose an international express delivery company with the best effectiveness and price.
Perhaps my sincerity really helped the customer. During Christmas, I received a long letter of congratulations from him. I also deeply gratified and appreciated the value I provided to the customers.
Because of the busy work, the customer gave feedback a month later, said that the effect was very good.
Later, this customer will contact us when he needs to find other accessories. Although some of them I can't find, it shows that customer’s trust for our factory. Later at the Shanghai exhibition, the customer also came over and we had a hurry meeting.
This successful experience tells us that when the customers search for accessories, they may generally have their own requirements, which conventional products can not fully meet. For this we can communicate with customers about the ultimate goal, maybe other products can also meet the same needs. Just like before the cars were invented, people actually wanted faster horses, but in fact they just needed to reach their destination faster.
At the same time, it also shows that my own product information reserves are not enough, for which I will accumulated slowly in the future. There is no shortcut on the way to success.
So in our work and life, we need to learn to observe more, think more, and expand the breadth and depth of thinking, so as to have more ideas in response to customers' different need. To say the least, even if the product can not satisfy the customer's needs in the end, it also improves the possibility of correct product selection.